We create concept maps, a type of model,
to explore and learn about complex information spaces.
By showing everything—the forest and the trees—in a single view,
concept maps help people create mental models and clarify thoughts.
We create concept maps to share understanding—
with our clients, peers, and others interested in the subjects.
Please note: many of our concept maps are poster size.
They can be printed at smaller sizes (11 x 17), but may be difficult to read.
A few of the maps have been printed and are available through our office.
Created in collaboration with Jack Chung, Shelley Evenson, and Paul Pangaro.
The creative process is not just iterative; it’s also recursive. It plays out “in the large” and “in the small”—in defining the broadest goals and concepts and refining the smallest details. It branches like a tree, and each choice has ramifications, which may not be known in advance. Recursion also suggests a procedure that “calls” or includes itself. Many engineers define the design process as a recursive function:
discover > define > design > develop > deploy
Created in collaboration with Satoko Kakihara, Jack Chung, and Paul Pangaro.
This model is built on the idea that play is a type of conversation. It involves two individuals, who might also be teams, or points of view with in a single person, or a virtual person and a real person. Through conversation, they create a shared world in their imaginations, which leads to fun.
Created in collaboration with Sean Durham, Ryan Reposar, Paul Pangaro, and Nathan Felde.
This model is built on the idea that innovation is about changing paradigms. The model situates innovation between two conventions. Innovations transform old into new. It is a process—a process in which insight inspires change and creates value.
Increasingly, organizations are focusing on understanding their customers to increase customer satisfaction and to maximize lifetime customer value. Insights gleaned from observing customers can drive product improvement, loyalty, word-of-mouth referrals and cross- and upselling.
Created in collaboration with Paul Devine.
The domain name system stores and associates many types of information with domain names, but more importantly, associates domain names (computer hostnames) to IP addresses. DNS is a system vital to the smooth operation of the Internet.
The goal of this diagram is to explain what DNS is, how it works, and how it’s governed. The diagram knits together many facts about DNS in hopes of presenting a comprehensive picture of the system and the context in which it operates.
Created in collaboration with Audrey Crane.
For many years, Stanford University Cardiac Rehabilitation Program (SCRP) has conducted research on ways to change the behavior of patients who have had heart attacks. Their research is aimed at reducing the risk of a patient having another heart attack. Educating patients and their families is a key component of changing patient behavior.